Frequently asked questions.

SparkKey™ works with devices that have a USB Type-C port. It does not fit Lightning ports, and some phone models, including Samsung, are not supported. Please check your device before ordering.

No. SparkKey™ has no battery, gas or fluid. It draws power from your device while plugged in, so there is nothing to charge or refill.

Plug it into your device’s Type-C port, blow gently on the end to start the heating coil, and unplug it when you are done.

No. SparkKey™ uses a heated tungsten coil instead of a flame, which also makes it resistant to wind.

SparkKey™ is sold only to customers aged 18 or over. Use it responsibly, keep it away from children and flammable materials, and unplug it when not in use.

We currently ship to the Netherlands and the United States. Standard shipping is free to both.

Orders placed before 16:00 on a working day are dispatched the same day. Orders placed later, or at the weekend, are dispatched the next working day. You receive a tracking link by email once your order ships.

Delivery usually takes 4–5 working days after dispatch.

Orders within the Netherlands have no import charges. Orders to the United States and other countries outside the EU may be charged import duties, taxes or customs fees on arrival. These are set by the destination country and are paid by the customer.

Yes. You can cancel your purchase within 14 days of receiving it, without giving a reason. Email us with your order number, then send the product back within 14 days. Full details are in our Refund Policy.

Email us with your order number and a photo. We will replace or refund it and cover the return cost.

Payments are processed securely by Stripe. We never see or store your card details.